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Terms and Conditions

 

00. Introduction 

 

First of all, here at "IM" we would like you to feel comfortable in our web, so when you are searching and buying you are asked to accept the following terms and conditions that together with our privacy policy are the main basis of "IM" (Inés Moreno) about our relation with our users and/or clients.

The content of pages in this web, including products, characteristics and prices are for general information and use, being subject to change by the company without notice.

 

01. Delivery time 

 

Shipments take 4 or 5 working days. “IM” will deliver orders to the Courier service within a máximum of 72h after confirmation of payment by the customer. The type of shipping is 24/48 hours. 

 

02. Payment 

 

“IM” accepted forms of payment are the following:

 

PAYPAL: You can use your paypal account top ay for products purchased in “IM”.

DEBIT OR CREDIT CARDS

In both cases, after the payment of the purchase you will be redirected to “IM” so we confirm you the receipt of your order and the end of your transaction.


BANK TRANSFER

 

03. Shipments 

 

“IM” delivers their products into the spanish and Balearic Islands. The Price of shipping and handling ranges from 5 to 8 euros depending on the weight and volumen of goods. 

For deliveries to the Canary Islands, Ceuta, Melilla and foreign countries you can send a message to “IM” through our contact form to agree with us the best delivery system.

We send certified mail because we consider it is the best way to offer our consumers a safe and guaranteed service. The shipping cost is justifies by our policy of trust that we establish with our clients.

 

The following conditions are established:

1.- Shipments are made by registered letter service post or by private Courier.

2.- Shipping costs include in all cases the value added tax (VAT), but no other tax, fee, levy or surcharge.

3.- SDelivery is defined as delivery of the items purchased in “IM” at home or the address specified by the customer during the ordering process, delivery areas limited as those listed above (Spanish mainland and the Balearic Islands).

4.- “IM” is committed to deliver the orders to the courier within 72 hours. We are not responsible for delays caused due to weather problems courier company or any other reason beyond IM's entrepreneurship.

 

04. Returns 

 

We accept the return of items purchased whenever it communicates to “IM” within 7 days of receipt of purchase. In order to communicate us the returned, you have to send us a message through the contact form or by email at: hola@inesmoreno.es

We will only accept returns if the product is returned in perfect condition and in original packaging.

IMPORTANT NOTE: They are excluded from this possibility all products that have been sent / custom-made: custom sheets, packs shipments for events or personalized gifts.

If the return is made for reasons not attributable to “IM”, the buyer shall bear the shipping costs generated by this return. We consider no fault of IM changes of size, color or other characteristics that are due to a change of opinion of the client or customer error at the time of ordering.

If the return of defective products is lawful, “IM” will take care of the shipping costs, as long as the buyer communicates this circumstance at the time of receipt of order. The buyer may choose to order a product in return for which to return or apply for a credit of the amount paid (which will be made within a maximum of 15 working days from receipt of product at our offices).

 

05. Taxation 

 

Prices include in all cases the value added tax (VAT), but no other tax, fee, levy or surcharge.

For this reason, standard “IM” shipments only understand the Spanish mainland and the Balearic Islands, needing contact us so we send our products to any destination not included in these geographic areas.

 

06. Prices 

 

The products will be sold at the price indicated on the website, being the current the one which is collected at the time of confirmation of the order by the customer.

 

07. Validity 

 

“IM” reserves the right to change prices, articles, deals and other comercial conditions without notice.